Preplex

PRIVACY POLICY

Privacy Policy

Effective Date: 08/01/2025
Last Updated: 08/01/2025

1. INTRODUCTION

This Privacy Policy (“Policy”) describes how Glenn Tech LLC, doing business as Preplex and trading as Preplex.app (“Preplex.app,” “we,” “our,” or “us”), collects, uses, stores, and shares your personal information when you access our website, mobile application, or services (collectively, the “Services”).

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR) – UK/EU

  • California Consumer Privacy Act (CCPA) – USA

  • Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada

  • Digital Personal Data Protection Act (DPDP) – India

  • Applicable privacy regulations in the United Arab Emirates (UAE)

If you do not agree with this Policy, you should not use our Services.

2. INFORMATION WE COLLECT

We may collect the following types of information:

2.1 Personal Information (provided by you)

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via Stripe or Razorpay)

  • Government-issued ID (if required for specific events)

2.2 Non-Personal and Technical Data (collected automatically)

  • Device information (IP address, browser type, operating system)

  • Usage data (pages visited, clicks, time spent)

  • Location data (with your consent)

  • Cookies and tracking technologies (see Section 7)

2.3 Third-Party Data

  • Social media profile data (if you connect your account)

  • Information from event organizers regarding your bookings

3. HOW WE USE YOUR INFORMATION

We process your data for the following purposes:

  • To process ticket purchases and payments.

  • To verify your identity and prevent fraud.

  • To provide customer support and resolve disputes.

  • To send booking confirmations, event reminders, and service updates.

  • To comply with legal obligations.

  • For marketing (only with your consent, where required).

4. PAYMENT PROCESSING and SECURITY

We do not store full payment card details. All transactions are processed securely by:

Your payment details are encrypted and transmitted directly to these providers.

5. SHARING OF INFORMATION

We may share your information with:

  • Event organizers (to fulfill your booking).

  • Payment processors (Stripe, Razorpay) for transaction processing.

  • Service providers (IT support, analytics, email services).

  • Law enforcement or regulatory authorities where required by law.

  • Business transfers – in case of mergers, acquisitions, or asset sales.

We do not sell your personal data to third parties.

6. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes in this Policy or as required by law. Typical retention periods:

  • Booking records: 7 years (for tax and audit compliance).

  • Marketing data: until you unsubscribe or withdraw consent.

7. COOKIES and TRACKING

We use cookies and similar technologies to:

  • Improve website performance.

  • Personalize your experience.

  • Analyze traffic and usage patterns.

You can manage cookie preferences via your browser settings.

8. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights:

  • Access – Request a copy of your personal data.

  • Correction – Request correction of inaccurate or incomplete data.

  • Deletion – Request deletion of your data (subject to legal obligations).

  • Restriction – Limit processing of your data.

  • Portability – Receive your data in a structured format.

  • Opt-out – Stop receiving marketing communications.

To exercise your rights, contact us at support@preplex.app with the subject line “Privacy Request”.

9. DATA SECURITY

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption of data in transit (SSL/TLS)

  • Secure servers and firewalls

  • Access controls and authentication protocols

10. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in countries outside your own, including the USA, India, UAE, Canada, and the UK. Where applicable, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs) under GDPR.

11. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected such data, we will delete it promptly.

12. CHANGES TO THIS POLICY

We may update this Policy periodically. Changes will be posted on our Site or App with a revised “Last Updated” date.

13. CONTACT INFORMATION

For questions, concerns, or data rights requests:

Glenn Tech LLC DBA Preplex
Trading as Preplex.app
Address: 870 Green St, Iselin, NJ 08830, USA
Email: support@preplex.app
Subject Line: “Privacy Request”

By using Preplex.app, you acknowledge that you have read, understood, and agree to this Privacy Policy.